ROOBET TERMS OF SERVICE
1. INTRODUCTION
The website roobet-bonus.com is owned and operated by Raw Entertainment B.V. (hereinafter referred to as “Roobet”, “Company”, “We” or “Us”), a company properly incorporated under the laws of Curaçao, bearing Company registration number 157205. The registered office of the Company is located at Korporaalweg 14, Curaçao, Curaçao. The Company operates the Website under license number OGL/2024/687/0427 issued by the Government of Curaçao.
All transactions involving fiat currencies on the Website are processed by Raw Entertainment Ltd, registered under number HE421735, with its registered office located at Voukourestiou 25, Neptune House, 1st Floor, Flat/Office 11, Zakaki, 3045, Limassol, Cyprus. This entity operates as a financial and operational agent on behalf of Raw Entertainment B.V., ensuring proper handling of payments and transactional activities.
2. ACCEPTANCE
BY CREATING AND REGISTERING AN ACCOUNT ON roobet-bonus.com (THE “WEBSITE”), YOU ENTER INTO A LEGALLY BINDING AGREEMENT WITH ROOBET. BY DOING SO, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS OF SERVICE (THE “AGREEMENT”), INCLUDING ALL ADDITIONAL TERMS AND POLICIES THAT GOVERN THE BETTING AND GAMING SERVICES PROVIDED ON THE WEBSITE.
YOU ARE STRONGLY ADVISED TO READ THESE TERMS CAREFULLY BEFORE USING THE WEBSITE OR ANY OF ITS SERVICES. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, RESPONSIBILITIES, AND OBLIGATIONS. IF YOU ARE UNSURE ABOUT ANY PART OF THESE TERMS, YOU SHOULD SEEK PROFESSIONAL LEGAL ADVICE IN THE JURISDICTION FROM WHICH YOU ACCESS THE WEBSITE.
IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST IMMEDIATELY CEASE USING THE WEBSITE AND MUST NOT REGISTER AN ACCOUNT OR USE ANY SERVICES PROVIDED THROUGH IT.
3. DEFINITIONS
3.1. Account or User Account: refers to the personal account that You create and maintain on roobet-bonus.com in order to access and use the Services offered on the Website.
3.2. Bet and Wager: refers to any act of staking money or value on the outcome of any game, event, or activity available through the Website.
3.3. Game and Games: refers to all gambling-related activities and services available on the Website, including but not limited to games of chance, games of skill, games involving risk, sportsbook betting, and esports wagering.
3.4. Iron Pouch: refers to the internal digital wallet assigned to your Account, where all deposited funds, winnings, and balances are stored and managed.
3.5. Restricted Territories: refers to jurisdictions where access to the Website and its Services is strictly prohibited. Users located in the following jurisdictions are not permitted to access or register on the Website: Aruba, Australia, Belgium, Bonaire, Cuba, Curaçao, Cyprus, Denmark, Germany, Gibraltar, Haiti, Israel, Iran, Iraq, Malta, Myanmar, Netherlands, Nicaragua, North Korea, Ontario, Portugal, Saba, Saint Maarten, Saint Martin, South Sudan, Spain, Statia, Syria, Sweden, United States, United Kingdoms, Yemen and Zimbabwe.
3.6. Service(s): refers to all services, features, and functionalities provided on the Website, including but not limited to gaming, betting, deposits, withdrawals, bonuses, chat functions, and customer support interactions.
3.7. Terms: refers collectively to this Terms of Service document along with all additional policies incorporated herein by reference, including but not limited to the Privacy Policy, AML Policy, Responsible Gambling Policy, Bonus Policy, and any other applicable rules.
3.8. You, User or Player: refers to any natural person who has successfully registered an Account on roobet-bonus.com and uses the Services.
4. USER ACCOUNT
Registration
4.1. In order to gain access to and use any of the Services provided on the Website, You are required to first create and register a User Account. This can be done by completing and submitting the registration form available on the Website.
4.2. When completing the registration form, You must provide all mandatory information requested. This includes, but is not limited to, your full legal name, date of birth, residential address, and a valid email address.
4.3. If any of the required information is missing, incomplete, inaccurate, or misleading, the Company reserves the right to reject your application. In such cases, you will not be permitted to open or use an Account.
Username
4.4. During the registration process, You will be required to choose a Username. This Username must not contain any offensive, abusive, discriminatory, or otherwise inappropriate language, nor should it target specific groups, individuals, or the Company.
4.5. The Company reserves the right, at its sole discretion, to reject any Username that is considered inappropriate or offensive.
4.6. Any request submitted by You to change your Username may be refused at the sole discretion of the Company without obligation to provide justification.
4.7. The Company also reserves the right to modify or change your Username at any time if it is deemed necessary for compliance, moderation, or other operational reasons.
Know Your Customer (KYC)
4.8. By registering an Account, You represent and warrant that all information provided by You is true, accurate, complete, and kept up to date at all times.
4.9. The Company reserves the right, at any time and at its sole discretion, to request documentation necessary to verify your identity and location. This may include, but is not limited to, identification documents, proof of address, or payment verification documents. Until such verification is completed, the Company may restrict access to certain Services, including deposits and withdrawals.
4.10. If You become aware that any information associated with your Account is incorrect or outdated, You are required to update it immediately or notify the Company without delay. The use of false identities, third-party information, or aliases constitutes a breach of these Terms and may result in account suspension or termination.
Multiple Accounts
4.11. You confirm that You do not already hold another Account on the Website, whether active, inactive, or previously banned.
4.12. If multiple accounts are detected that are linked by device, IP address, household, or other identifiable connection, You must report this immediately to the support team. Failure to disclose such information may be considered an attempt to circumvent the Terms and may result in closure of all related Accounts.
Security & Responsibility
4.13. You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including passwords and any two-factor authentication (2FA) methods.
4.14. You agree to notify the Company immediately if You suspect any unauthorized access, breach, or misuse of your Account.
4.15. The Company shall not be held responsible for any loss or damage resulting from unauthorized use of your Account due to your failure to protect your login credentials.
4.16. You acknowledge that all activities conducted under your Account are your sole responsibility, regardless of whether such activities were authorized by You.
4.17. You are strictly prohibited from transferring, selling, lending, or otherwise sharing your Account with any third party.
4.18. Any breach of security obligations may result in suspension or termination of your Account.
5. ACCEPTANCE POLICY
5.1. The Company reserves the full and unconditional right to accept or reject any application for the creation of an Account at its sole discretion. Such decision may be based on internal policies, regulatory requirements, or any other criteria deemed relevant by the Company, and the Company shall not be obliged to provide reasons for refusing an application.
6. ACCOUNT SUSPENSION AND CLOSURE
6.1. The Company reserves the right to suspend, restrict, or permanently close your Account at any time if it reasonably believes that:
a) You are or have been using the Website in a fraudulent, collusive, unlawful, or improper manner;
b) You are attempting to gain an unfair advantage, have manipulated the system, or are using the Account for the benefit of a third party;
c) You are in breach of these Terms, applicable laws, or responsible gambling principles, or if there are concerns that you may be a problem gambler;
d) Your Account security may have been compromised or is being used in violation of these Terms.
6.2. In the event of suspension or closure under clause 6.1, You may be held liable for any losses, damages, costs, or expenses incurred by the Company as a result of your actions, to the extent permitted by applicable law.
6.3. The Company reserves the right to void any bets, wagers, or transactions associated with such Account following suspension or closure.
6.4. The Company may also close your Account at its own discretion without prior notice and may freeze any remaining balance pending investigation or compliance requirements.
7. INACTIVE ACCOUNTS
7.1. An Account shall be considered inactive if there has been no login or activity for a continuous period of six (6) months.
7.2. The Company reserves the right to classify such Accounts as inactive and may take appropriate action.
7.3. Accounts with a zero balance that remain inactive may be closed at the sole discretion of the Company without prior notification.
8. PLAYER WARRANTIES
Prior to accessing and continuously using the Services, You represent, warrant, and agree that:
Capacity
8.1. You are at least 18 years old or meet the legal age requirement applicable in your jurisdiction, whichever is higher;
8.2. You possess full legal capacity to enter into a binding agreement;
8.3. Your use of the Website is entirely at your own discretion and risk;
8.4. You are participating solely for personal entertainment and not in a professional capacity;
8.5. You act on your own behalf and not for any third party;
8.6. You will not use the Services while under the influence of substances that may impair judgment.
Personal Information
8.7. All information provided is accurate, complete, and up to date;
8.8. You agree to promptly update any changes to your personal information.
Responsible Gambling
8.9. You are not classified as a compulsive or problem gambler;
8.10. You are not subject to self-exclusion and will notify the Company if such status changes.
Jurisdiction
8.11. You are not accessing the Website from a Restricted Territory;
8.12. You are not violating any local gambling laws.
Funds
8.13–8.20. You confirm that all funds used are lawful, belong to You, are not linked to illegal activities, and are used solely for betting purposes. You also accept full responsibility for tax obligations and acknowledge the risk of financial loss.
Account Activity
8.21–8.25. You agree not to misuse the Account, engage in fraud, use automated systems, or operate professionally. Any breach may result in account closure.
9. IRON POUCH DEPOSIT
9.1. To use the Services, you must fund your Iron Pouch via available payment methods.
9.2. Only payment methods owned by You may be used.
9.3. The Company may impose minimum deposit limits and change them at any time.
9.4. Deposits are processed instantly, but delays caused by payment providers are outside our control.
9.5. Additional verification procedures may be required.
9.6. The Company reserves the right to refuse deposits at its discretion.
9.7. A fee of 1% applies to all successful fiat deposits.
10. IRON POUCH WITHDRAWALS
General Rules
10.1. You are entitled to request a withdrawal of the funds available in your Iron Pouch by using any of the payment methods that are made accessible to you on the Website. However, you acknowledge and accept that any deposited funds must first meet applicable wagering requirements before they become eligible for withdrawal.
10.2. The Company reserves the right to define and modify minimum withdrawal thresholds at its sole discretion. Such limits may be updated at any time and will be displayed on the Website. Additionally, depending on the selected withdrawal method, third-party providers or the Company itself may apply transaction fees.
10.3. In situations where multiple withdrawal requests are pending simultaneously, the Company may, at its discretion, reject such requests and require that a single consolidated withdrawal request be submitted for the total amount.
10.4. Prior to processing any withdrawal, the Company may conduct enhanced due diligence checks, including but not limited to reviewing your account activity and transaction history. If there are reasonable grounds to suspect a breach of these Terms or applicable regulations, the Company may delay, suspend, or decline withdrawals, deposits, or gameplay while such review is ongoing. You acknowledge that the Company may not disclose details of such investigations.
10.5. The Company reserves the right to refuse or delay any withdrawal request until all of the following conditions have been satisfied:
a) Your identity has been fully verified in accordance with KYC procedures;
b) It has been confirmed that the withdrawal method belongs to You;
c) All requested documentation and information have been submitted;
d) All wagering requirements associated with deposits or bonuses have been fulfilled.
10.6. In the event that funds are mistakenly credited to your Iron Pouch due to technical errors, human error, or any other reason, such funds shall remain the property of the Company and may be removed from your balance. If such funds have already been withdrawn, you agree that the amount constitutes a debt owed to the Company and must be repaid. You are obligated to notify the Company immediately upon becoming aware of such an error.
FIAT Withdrawals
10.7. Withdrawals involving fiat currencies should generally be processed using the same payment method that was originally used for deposits. If this is not possible, alternative methods may be approved provided sufficient proof of ownership is supplied.
10.8. If you complete ten (10) or more fiat withdrawals within a rolling 30-day period, the Company reserves the right to apply a 2% withdrawal fee to each additional withdrawal, including the tenth transaction.
10.9. Where multiple deposit methods have been used, the Company may split the withdrawal amount across those methods proportionally and process each portion separately at its discretion.
Crypto Withdrawals
10.10. Cryptocurrency withdrawals will be executed to the wallet address specified by You when submitting the withdrawal request.
10.11. You are solely responsible for ensuring that the wallet address provided is correct and compatible. The Company shall not be liable for any losses resulting from incorrect or invalid wallet details.
11. CARDS & CHARGEBACKS
11.1. Card transactions may occasionally be declined due to security checks implemented by payment providers or financial institutions. The Company has no control over such systems and is not responsible for declined transactions.
11.2. The Company may request documentation to verify card ownership or authorization before processing transactions, which may result in delays.
11.3. In the event of chargebacks or payment reversals attributable to You, the Company reserves the right to recover any resulting losses from your Account.
11.4. The Company may offset any outstanding liabilities against the balance of your Account.
11.5. If a chargeback is initiated, the Company may:
a) Suspend or block your Account;
b) Take legal action where appropriate;
c) Issue formal notice to You;
d) Process reversals using the original payment method.
11.6. Your Account balance may become negative as a result of chargebacks.
11.7. Initiating a chargeback without prior communication constitutes a breach of these Terms.
11.8. You agree to contact [email protected] to resolve disputes before initiating any chargeback procedures.
12. PLACING BETS/WAGERS
12.1. The Company reserves the absolute and unrestricted right to refuse, in whole or in part, any bet or wager requested by You at its sole discretion, without any obligation to provide justification. All bets and wagers placed by You are done entirely at your own risk and responsibility.
12.2. It is solely your responsibility to ensure that all details relating to your bets or wagers are accurate and correct at the time of placement. Once a bet or wager has been placed and confirmed, it cannot be cancelled or revoked. Any modifications may only be made using available editing features, where applicable.
12.3. Upon placing a bet or wager, the corresponding funds will be immediately allocated and reserved for that specific transaction. Such funds will not be available for any other purpose unless the bet is settled, cancelled, or otherwise resolved.
12.4. The Company reserves the right to cancel or void any bets or wagers that are determined to be fraudulent, based on incorrect odds, or affected by technical errors, system malfunctions, or any circumstances beyond the Company’s control.
12.5. You acknowledge and agree that You are not permitted to place bets within the Sportsbook section while any wagering requirements related to a deposit bonus remain active and unfulfilled.
13. BET/WAGER CONFIRMATION
13.1. Any bet or wager placed by You shall be deemed invalid if there are insufficient funds available in your Account at the time of placement.
13.2. A bet or wager shall only be considered valid and binding once it has been accepted and confirmed by the Company’s servers.
13.3. Each confirmed bet or wager will be assigned a unique transaction identification code. The Company shall not be liable for the settlement of any bet that does not have such a code. If You are uncertain about the status of a bet, You are advised to review your account history or contact [email protected].
13.4. In cases where bets are placed using credit or debit cards, such bets shall remain conditional until full payment has been successfully received. If payment is not received prior to the start of the relevant event, the bet shall be automatically deemed void.
13.5. The Company reserves the right to declare any bet partially or entirely void, or to close your Account, if it reasonably believes that any of the following circumstances apply:
a) You, or individuals associated with You, have directly or indirectly influenced the outcome of an event;
b) You, or individuals associated with You, have access to insider or non-public information that could affect the outcome of an event;
c) You, or individuals associated with You, are engaged in arbitrage betting, matched betting, or similar strategies;
d) You or associated persons have violated the applicable rules governing the bet;
e) The outcome of an event has been affected by criminal or unlawful activities;
f) There has been a significant change in odds due to public announcements or new information;
g) Bets have been placed or accepted due to technical issues, errors, or system malfunctions;
h) Automated systems, bots, or artificial methods have been used to place bets;
i) The Company has received incorrect or misleading data from third-party providers;
j) Unusual, irregular, or suspicious betting patterns have been detected.
13.6. Evidence supporting the above circumstances may include, but is not limited to, the size, volume, timing, or pattern of transactions conducted by You or related parties. Where necessary, investigations may be conducted, and settlement of bets may be delayed pending the outcome. Decisions made by relevant governing bodies, where applicable, shall be considered final and binding.
13.7. In cases where multiple transactions containing identical selections are placed by the same individual or group acting in coordination, the Company reserves the right to void such transactions or withhold winnings until investigations are completed.
14. BONUS & PROMOTIONS
14.1. The Company may, from time to time and at its sole discretion, offer bonuses, promotions, or incentive programs to Users. All such offers shall be governed by the applicable Bonus and Promotions Policy, as well as any specific terms attached to the individual promotion.
14.2. Any bonuses or promotional offers must be claimed within thirty (30) days from the date they are made available. Failure to claim within this period will result in forfeiture.
14.3. Earnings or commissions generated through referral programs must be claimed within three hundred sixty-five (365) days. After this period, any unclaimed amounts will be forfeited.
14.4. If the Company determines that You have engaged in bonus abuse, fraudulent activity, or have previously misused promotional offers, it reserves the right to restrict your participation in future promotions and revoke eligibility for bonuses.
15. SOFTWARE AND ERRORS
15.1. In order to access certain features or services on the Website, You may be required to download or use software provided either by the Company or by third-party providers. Such third-party software may be subject to additional terms and conditions, which You must accept before use.
15.2. You are granted a limited, non-exclusive, non-transferable license to use such software solely for the purpose of accessing and using the Website’s Services. Any other use is strictly prohibited.
15.3. You are not permitted to copy, distribute, modify, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used on the Website, except where expressly permitted by applicable law.
15.4. All software remains the exclusive property of the Company or its licensors and is protected by intellectual property laws. Your use of the software does not grant You any ownership rights.
15.5. The software is provided on an “as is” basis without warranties of any kind, whether express or implied. The Company does not guarantee uninterrupted or error-free operation.
15.6. In the event of system errors, technical issues, or malfunctions affecting gameplay, balances, or settlements, the Company reserves the right to correct such errors and take appropriate action, including removing affected games or adjusting balances.
15.7. You acknowledge that use of the software is at your own risk and that the Company shall not be liable for any losses arising from its use.
15.8. The software may contain confidential information, which must not be disclosed or misused.
15.9. The Company does not guarantee uninterrupted availability of the Website and may suspend or modify services at any time.
15.10. You must not attempt to introduce malicious code, disrupt systems, or gain unauthorized access to the Website or related infrastructure.
15.11. The Company shall not be liable for damages resulting from cyberattacks, viruses, or similar harmful events affecting your system.
16. YOUR EQUIPMENT
16.1. The performance and accessibility of the Website may depend on your device, internet connection, and service provider. The Company does not guarantee uninterrupted access.
16.2. The Company shall not be liable for damage to your device, loss of data, or additional costs incurred while using the Services on mobile or other devices.
16.3. Due to differences in device capabilities, the display and functionality of the Website may vary between platforms.
17. THIRD PARTY CONTENT
17.1. The Website may include content, feeds, or services provided by third parties, which may be subject to separate terms and conditions.
17.2. The Company does not assume responsibility for the accuracy or reliability of such third-party content.
17.3. Links to external websites are provided for convenience only and do not constitute endorsement.
18. LIABILITY
18.1. In the event of a breach of these Terms, the Company reserves the right to take appropriate action, including account closure and legal proceedings.
18.2. You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.
18.3. The Company shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data.
19. INTELLECTUAL PROPERTY
19.1. All content made available on the Website, including but not limited to text, graphics, images, logos, audio, video materials, software, and any other elements, is protected by international copyright laws, trademark laws, and other applicable intellectual property regulations.
19.2. All product names, company names, trademarks, service marks, and logos displayed on the Website are the property of their respective owners, including the Company, and are protected under applicable intellectual property laws.
19.3. Except as strictly necessary for the purpose of using the Website and placing bets or wagers, no part of the Website may be reproduced, copied, modified, stored, republished, uploaded, transmitted, or distributed in any form or by any means without the prior written consent of the Company. This includes, but is not limited to, text content, graphics, code, software, and multimedia materials.
19.4. Any unauthorized commercial use, reproduction, or exploitation of the Website or its content is strictly prohibited and may result in legal action being taken against You.
20. AMENDMENT
20.1. The Company reserves the right to amend, modify, or update these Terms at any time as deemed necessary. Any such changes will be published on the Website, and the most current version will always be available for review.
20.2. In the event of significant or material changes to these Terms, Users may be notified accordingly. However, it remains your responsibility to regularly review the Terms to ensure that You are aware of any updates or modifications. Continued use of the Website after changes have been made constitutes acceptance of the revised Terms.
21. GOVERNING LAW & DISPUTES
21.1. These Terms, and any disputes or claims arising out of or in connection with them, whether contractual or non-contractual in nature, shall be governed by and interpreted in accordance with the laws of Curaçao.
21.2. In the event of a dispute, You agree to first contact the Company via [email protected] in order to attempt to resolve the matter amicably. If the dispute is not resolved within thirty (30) days, or if You are not satisfied with the outcome, You agree to submit the dispute to arbitration in accordance with the applicable laws of Curaçao before initiating any legal proceedings.
22. SEVERABILITY
22.1. If any provision of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
23. MISCELLANEOUS
23.1. The Company reserves the right to assign or transfer these Terms, in whole or in part, at any time without prior notice. You are not permitted to assign or transfer your rights or obligations under these Terms without prior written consent from the Company.
23.2. Failure by the Company to enforce any provision of these Terms shall not be construed as a waiver of its right to enforce such provision in the future or to enforce any other provision.
23.3. Nothing contained within these Terms shall be interpreted as creating any partnership, joint venture, agency, trust, or fiduciary relationship between You and the Company.
23.4. These Terms constitute the entire agreement between You and the Company regarding the use of the Website and supersede all prior agreements, understandings, or arrangements, whether written or oral.
24. ENTIRE AGREEMENT
24.1. The Company may provide translated versions of these Terms for convenience and informational purposes only. Such translations are intended to assist Users in understanding the original English version.
24.2. In the event of any inconsistency, discrepancy, or dispute, the original English version of these Terms shall prevail and be considered the legally binding version. Translated versions shall not be relied upon in legal proceedings.
25. CONTACTS & COMPLAINTS
If You have any questions regarding these Terms or wish to submit a complaint in accordance with the dispute resolution procedure, You may contact the Company using the following email addresses:
General Questions: [email protected]
Complaints: [email protected]