Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Roobet handles your personal data when it is collected through your use of our services, the website, or any other pages operating under the Roobet brand, including any electronic device or application owned and/or managed by us. Roobet is committed to protecting the personal data collected from users and to ensuring that such information is used, stored and disclosed in line with applicable regulations. For your information, your personal data will be collected by:

Raw Entertainment B.V., hereinafter referred to as “Roobet” or the “Company”, is a company duly incorporated under the laws of Curaçao with Company number 157205, and registered office at Korporaalweg 14, Curaçao, Curaçao, that operates the website roobet-bonus.com under the license OGL/2024/687/0427 issued by the Government of Curacao.

2. CONSENT

By accessing roobet-bonus.com or creating an account on the website, you give your consent for Raw Entertainment B.V. to collect, use, process and disclose your personal information to third-party providers and other entities within the Raw Entertainment B.V. group, provided that such information is necessary or essential for the delivery of the services you use on the website.

3. WHAT DATA DO WE COLLECT?

When you use our services, we may collect the following types of data:

a) Personal Data: Full Name, Date of Birth, Country of Citizenship, Permanent Address, Identification Document, Utility Bill, Phone Number and Email Address.

b) Usage Data: Location Data, Device Information, IP Address, Submitted Preferences, browser type and browser version.

c) Public Data: Social media profiles that you may use on our platform, including Facebook, Twitter, TikTok and Instagram.

While using the services, you may be asked to provide additional personal information. In such cases, you will be informed about the purpose of this collection, and the information collected will be processed in accordance with the terms described in this Policy.

4. HOW DO WE COLLECT YOUR DATA?

We collect your personal data through the following methods:

a) Registration on the website;

b) Use of the website and our services;

c) Communications with the Support Team;

d) Use of Cookies – please review our Cookies Policy for more information;

e) Participation in campaigns and promotions;

f) Through third parties that you have authorised to share your personal information with us.

If you do not provide the personal data we request, we may not be able to process your registration, provide our services, or respond to your enquiries, requests or complaints.

5. HOW WILL WE USE YOUR DATA?

We collect your personal data only by lawful means and in accordance with applicable regulations, for the following purposes:

a) Register and manage your account;

b) Provide services to you;

c) Improve and enhance your experience on the website;

d) Carry out marketing campaigns and promotions;

e) Send marketing communications that we believe may be relevant or interesting to you;

f) Conduct marketing research and data analysis, including demographic profiling, statistical analysis and similar activities, to improve our services;

g) Provide support and respond to your questions, doubts or comments;

h) Identify you as part of Know Your Customer procedures;

i) Establish, exercise or defend against legal claims;

j) Comply with legal requirements and official requests.

If you have any questions about the purpose of collecting any personal data, please contact our Support Team.

6. FOR HOW LONG DO WE STORE YOUR DATA?

We store your data in accordance with applicable regulations and the purpose for which it was collected. This means that the period during which we keep your personal data may vary depending on the reason for its collection. For example, in order to comply with anti-money laundering regulations, we may be required to retain your data for 10 years after you close your account.

7. SECURITY OF YOUR PERSONAL DATA

We recognise that, when collecting and processing your personal information for the purpose of providing services to you, we are bound by applicable data protection regulations. Accordingly, we take reasonable steps to ensure that your personal information is stored in a secure environment and can be accessed only by authorised persons. We retain the personal information we receive, as described in this Privacy Policy, for as long as you use our services or for as long as it is necessary to fulfil the purposes for which the data was collected.

8. MARKETING CONSENT

If you have provided your consent, we may use your personal data to inform you about our products, services, campaigns, promotions and other Roobet activities that may be of interest to you. If you no longer wish to receive marketing communications, you can contact our Support Team or click the “unsubscribe” button in the marketing emails.

9. COOKIES

We may collect Cookies that contain personal information. Any such Cookies will be processed in accordance with this Policy. For more information about Cookies, please refer to our Cookies Policy.

10. YOUR RIGHTS

Under this Policy, you have the following rights:

a) Access – You have the right to request copies of the personal data that we store about you.

b) Rectify – You have the right to request that we correct any personal information you believe is inaccurate or incomplete.

c) Erase – You have the right to request that we erase your personal data, subject to certain conditions.

d) Restrict – You have the right to request that we restrict the processing of your personal data, provided that this does not make it impossible for us to continue providing our services.

e) Object – You have the right to object to the processing of your personal data, provided that this does not prevent us from continuing to provide our services.

f) Portability – You have the right to request that we transfer the personal data we have collected to another organisation or directly to you, provided that the request complies with applicable regulations.

All rights listed above can be exercised by contacting our Support Team. Please note that we may ask you to verify your identity before responding to such requests.

11. DATA TRANSFER

As a worldwide business, we may need to transfer your data to other countries in order to provide the services you use on the Website. When transferring your personal data to any country or provider, we will use our best efforts to ensure that the transfer of your personal information to the recipient complies with applicable data protection regulations and that the same obligations imposed on us under the relevant Services Agreement are also imposed on the processor.

12. SHARING YOUR DATA WITH THIRD PARTIES

We do not sell or rent your personal data to third parties. However, we may disclose your personal information to third parties in the following cases:

a) If required by law or requested by any government authority;

b) If providing the personal information is necessary for the delivery of the services and products that you use on the website;

c) To comply with our legal and regulatory duties and responsibilities to relevant licensing and regulatory authorities, as well as any obligations owed under applicable legislation and to any other applicable regulators in other jurisdictions;

d) To any third parties where you have given your consent for us to do so.

Please note that our website and products may contain links that redirect you to third-party websites. We are not responsible for such external content, which may have separate privacy policies and data processing notices.

13. CONTACTS

If you have any questions regarding this Policy, please feel free to contact us through the following email: [email protected]